Q&A

Frequently Asked Questions

Why choose WebsiteGang for your web design needs?

At WebsiteGang, we do not just design visually stunning websites—เราเน้นโครงสร้างที่ใช้งานได้จริงและยั่งยืนค๊าาา Here is why hundreds of SMEs trust us to build their digital presence:

  • Flawless Responsive Design: Every website we build is fully optimized to perform seamlessly across all major devices and operating systems, including Android and iOS.

  • Built-in SEO Strategy: We develop websites with a core focus on Search Engine Optimization (SEO), ensuring your platform is ready to rank effectively on Google and attract organic traffic.

  • Lifetime IT Support: We back your business with dedicated after-sales IT support throughout your entire service lifecycle, offering premium maintenance at exclusive, budget-friendly rates.

  • Future-Proof & Scalable Infrastructure: Unlike typical design agencies that focus only on appearance, we build on officially licensed, globally recognized frameworks. This allows your website to receive core software updates seamlessly. You can upgrade your packages or add advanced functions anytime without ever having to tear down the system or start from scratch.

We proudly collaborate with the world’s leading developers to deliver cutting-edge technology that supports your business growth in every dimension.

Our Work Process?

Once you decide to build a website with us, we will send an official document via email to confirm the pricing, terms, and scope of service. Upon receiving the document, a 50% deposit is required. Once payment is confirmed by our administrative department, we will immediately proceed with the following steps:

1.Domain Registration:
The client provides the registrant's name, address, email, and phone number in English.

2. Hosting Setup: We deploy and configure the server environment, preparing all necessary software and frameworks for your website.

3. Branded Asset Collection: The client submits their corporate logo, high-quality images, and preferred color schemes to our design team.

4. Homepage Design: Our webmaster team begins designing a unique and visually stunning homepage mockup customized to your brand identity.

5. System Development & Content Integration: Once the homepage mockup is officially approved by the client, our team will integrate the internal systems and input all remaining content. This process typically takes 7 to 14 business days (depending heavily on how quickly the client provides information).

6. Client Review & Revisions: Upon development completion, our team will send a private link for the client to review, test, and request any necessary adjustments.

7. Final Payment: The client completes the remaining 50% final balance.

8. Official Launch & Google Indexing: After the final payment is secured, our team will take the website fully live by removing the "Under Construction" page. Following the launch, we will immediately submit your website to Google to initiate the search data indexing process.

How long does it take to build a website?

Depending heavily on how quickly the client provides their business information, some websites can be completed in as little as a single day. However, our general development timeline is strategically managed to never exceed 7 business days.

Our comprehensive post-launch support and development includes:

  • Complimentary 1-Month Revisions: We provide full optimization and revision support during the first month following official project handover.

  • Total Content Control: Upon project completion, the client will receive full administrative access (Username and Password) to independently update and modify their content without limits. Our dedicated IT Support team is always available to provide guidance throughout your lifetime service.

  • Optional Webmaster Support: If you have a busy schedule and prefer to leave the management to the pros, we offer a dedicated Webmaster Support Service at an exclusive, budget-friendly rate to handle all routine updates and maintenance for you.

What is our philosophy on website design and aesthetics?

At WebsiteGang, we believe that true web design goes far beyond just surface-level beauty. True aesthetics must be seamlessly combined with performance, SEO framework, mobile responsiveness, and future scalability.

Many traditional websites focus heavily on flashy, over-complicated graphics and heavy animations. While they might look dazzling at first glance, these elements heavily damage loading speeds, mobile responsiveness, and search engine friendliness.

We strictly avoid cluttered designs and heavy graphic files. Modern search engines, especially Google, heavily prioritize loading efficiency and page speed, which directly impacts mobile user experience and SEO rankings. Therefore, to ensure maximum compatibility across all platforms, our design style is internationally modern, clean, and highly functional—perfectly balanced for today's digital landscape and fully prepared for future expansions.

To achieve total digital perfection, every website we design is strictly engineered to meet these three core benchmarks:

  • Cross-Browser Compatibility: Flawless presentation and performance on all PC web browsers.

  • Universal Mobile Responsiveness: Smooth and adaptive layouts across all mobile operating systems and devices.

  • Advanced Google SEO Ready: Structured from the ground up to support Google's latest search and indexing algorithms.

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What are the annual renewal fees for the following years?

Your website renewal fee depends on the package you choose. We offer competitive and budget-friendly pricing, which may be adjusted occasionally to reflect current market conditions.

  • Homepage Package 1900 THB
  • SME Package 2200 THB
  • ฺBasic Package 2500 THB
  • Standard 3000 THB
  • Ecommerce 3500 THB

Total Service Fee Includes:

  • Domain Name Renewal

  • Web Hosting Service (Based on your selected package)

  • Software and Plugin Updates (Fully licensed and legal)

  • System Security, Virus Cleaning, and Server Downtime Resolution — Provided "FREE throughout the contract period" with absolutely no additional charges.

  • Premium Theme (Fully licensed and legal throughout the period of use)

Additional charges may apply if extra add-ons/plugins are required, or if the original Theme License expires (subject to the specific terms and lifespan of that license or the initial service agreement).

How will I know when my website is about to expire?

To ensure your website remains online without any interruption, we have a multi-channel automated and personal notification system to keep you informed well in advance:

  • Automated Email Notifications: Our domain registrar system will automatically send expiration alerts to the registered email you provided to our IT Support team. These reminders will be sent 3 times in advance: 30 days, 15 days, and 5 days prior to the expiration date.

    • 💡 Important Note: These system emails may occasionally land in your Junk or Spam folder. To ensure you never miss an official alert, please add customercare@websitegang.com to your safe senders list or trusted contacts.

  • Personal Follow-Up: If we do not receive a renewal response or confirmation within 1 month before the expiration date, our administrative team will personally contact you via phone call or Line official chat to provide a direct reminder.

WebsiteGang vs. DIY Website Builders: What is the difference?

The core difference lies in Total Freedom and Comprehensive Care. When you choose WebsiteGang, you get a premium, fully managed experience compared to typical do-it-yourself (DIY) website builders:

  • With WebsiteGang (We Do 100% of the Work): We handle the entire lifecycle of your project from start to finish. This includes domain registration, premium hosting configuration, core framework installation, custom design mockups until you are 100% satisfied, content integration, and e-commerce product categorization. We even professionally retouch your brand images. Furthermore, your annual renewal includes advanced security protocols, weekly automated backups, redundant power infrastructure, and continuous software updates to ensure 24/7 uptime—all with zero hidden fees or extra charges.

  • With DIY Website Builders (You Are On Your Own): Typical website builders require you to manually design, upload, and configure everything yourself, which consumes your valuable business time. Most importantly, many platforms heavily restrict your storage space or bandwidth usage. As your business grows, you will find yourself trapped into paying increasingly higher upgrade fees month after month.

Choosing WebsiteGang means choosing a stable, long-term digital partner who manages the tech while you focus strictly on scaling your business.

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What is WebsiteGang’s hosting infrastructure like?

We operate and manage our own premium server infrastructure strategically located to provide maximum speed and bulletproof reliability for your business, featuring both local and international routing:

  • Thailand Data Center (Domestic Hub): Located at the CAT Telecom Tower (Bangrak, 14th Floor), co-located with top-tier internet service providers including ISSP, Pacific Internet, and CAT IDC. This ensures lightning-fast connection speeds for users within Thailand.

  • Singapore Cloud Infrastructure (Global Hub): To fully support clients with international business or global audiences, we utilize high-performance Cloud Server infrastructure based in Singapore. This provides world-class connectivity, minimal latency, and ultra-fast loading speeds for users worldwide.

  • Enterprise-Grade Hardware & Security: Our infrastructure is powered by high-spec Dell PowerEdge Enterprise systems equipped with Intel Xeon processors, redundant power grid protection (24/7 UPS), and high-capacity global bandwidth.

  • 100% Peace of Mind: We manage weekly automated backups to keep your data secure. Best of all, we provide UNLIMITED Bandwidth for all our web design clients with absolutely zero hidden fees or extra charges.

Our server infrastructure is continuously monitored and scaled by our professional systems team to support our rapidly growing client roster seamlessly.

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What happens if I do not renew my website service on time?
  • Allowing your website and domain registration to expire triggers a highly critical, multi-stage penalty process set by global internet authorities. Here are the immediate and severe consequences:

    • Immediate Website Service Suspension: Your website will instantly go offline and become completely inaccessible to visitors.

    • Email System Blackout: All corporate email accounts associated with your domain will immediately stop working, causing you to miss critical business communications.

    • Loss of Google Search Rankings (SEO): Google and other search engines will rapidly de-index and completely remove your website data from their search results, destroying years of SEO progress.

    • Domain Name Lock & Deletion (The Redemption Period): Your ownership data will be removed from the public registrar database, and the domain will be placed into a strict "Redemption Phase" locked by the central registrar for up to 90 days.

    • Muster of High Retrieval Fees: If you wish to reclaim and unlock your domain name during this locked redemption period, you will be penalized with a mandatory central registry restoration fee of $200 USD (approximately 7,300 THB, depending on current exchange rates). This penalty fee is entirely separate from your routine annual renewal package.

    • Risk of Competitor Auction: During this phase, if outside buyers or competitors express interest in your domain name, they have the legal right to bid and purchase your brand name through public drop-catch auctions, losing your domain permanently.

Can I transfer my website to another hosting provider after completion?

Yes, you are entirely free to migrate your website to another server if you wish. However, please be advised of our software licensing policy before making the move:

  • Agency-Exclusive Licenses: Certain premium themes, advanced plugins, and proprietary programs used to build and optimize your website are registered under WebsiteGang’s exclusive agency licenses.

  • Non-Transferable Rights: These specific licenses and premium privileges are strictly authorized for use on our internal server infrastructure only. They cannot be transferred to external or third-party hosting providers.

  • Potential Additional Costs: If you choose to migrate your website to a new host, you will be required to independently purchase and activate your own individual License IDs directly from the software developers to keep those premium features fully functional. Please note that purchasing these individual licenses on your own can be significantly more expensive than utilizing our inclusive hosting packages.

⚠️ Crucial Guidelines for Website Administrators

Once you officially receive the Administrator Username and Password for your website's back-office and server Control Panel, the operational management, security compliance, and system integrity of the platform fall entirely under the client's responsibility.

To ensure maximum security and protect your website from malware, viruses, and cyber threats, we strictly advise you to perform routine system audits, execute authorized updates, and change your administrative passwords frequently.

🚨 Common Technical Pitfalls Encountered by Clients:

  • Installing Unverified Plugins/Programs: Activating sub-standard, cracked, or untrusted third-party software severely disrupts your website’s functionality and creates critical backdoors for hackers and spammers.

  • Trial-and-Error Code Modifications: Manually altering core system source codes without technical expertise will lead to catastrophic internal errors and database failures.

  • Unauthorized Theme Swapping: Activating untested layouts or nulled themes degrades the internal system architecture and directly breaches core security configurations.

  • Lack of Cyber Security Expertise: Attempting to manage server security frameworks or resolve advanced malware infections without proper training can result in permanent data loss.

⚖️ Intellectual Property & Copyright Notice:

WebsiteGang utilizes globally recognized, premium themes and plugins that are continuously tested and developed for peak efficiency. We own 100% legal corporate licenses for all framework elements deployed on your platform.

Please be legally advised that distributing, reselling, or deploying our licensed software, templates, or plugins onto external websites is a strict violation of our terms and constitutes copyright infringement under applicable Cyber Crime Acts. Violators will face immediate service suspension and strict legal prosecution.

🖥️ Infrastructure Management & Third-Party IT Staff:

Our technical team manages the server-side infrastructure strictly to ensure your website remains online 24/7/365.

If your organization decides to hire an independent in-house IT administrator, it is an excellent initiative. However, please thoroughly verify that your chosen IT staff possesses professional competency and deeply understands core hosting architectures, including DirectAdmin, WordPress core, FTP protocols, database management, and cybersecurity defense systems.

What is the Premium Web Design Package?

The Premium Web Design Package is our signature 360-degree comprehensive service designed for businesses that demand perfection and a hands-free experience.

It is a complete turnkey solution where our professional team manages every single aspect of your website infrastructure—from initial strategy, custom design layout, and advanced content integration until the platform is 100% complete and ready to launch. Best of all, it comes fully backed by our dedicated lifetime after-sales IT support and system maintenance, ensuring your digital platform operates at peak efficiency throughout its entire lifecycle without you ever having to lift a finger.

What if I need to update my website but do not know how?

Don’t worry at all! If you are too busy or unfamiliar with the technical back-end, we offer a dedicated, on-demand Content Maintenance & Update Service to handle it for you.

Whether you need to add new pages, swap images, integrate advanced functions, or modify existing details, our professional team is ready to assist. We provide this service at exclusive, budget-friendly rates evaluated on a case-by-case basis. Our team will thoroughly review your requests and provide a clear, transparent price quotation before any work begins, ensuring total control over your budget.

Website Premium Package

Premium Service—Say goodbye to "hidden costs and endless budget leaks!"
Get exclusive access to local or international cloud servers with UNLIMITED Storage & Bandwidth.